Some cameras can take a long time to get into focus, but we didn’t find that at all with the Logitech HD C615. Between these two features, the C615 does a nice job of keeping your face in focus and adjusting the white balance and exposure automatically to present natural-looking skin tones. There is face tracking to keep tabs on which part of the frame is most important. The Logitech HD C615 offers autofocus to ensure that you’re sharp and in focus when you’re on film, whether that’s recording or streaming. But this compact design also makes it easier to adjust and move around if you have it attached to your monitor on your home computer (opens in new tab). It’s foldable and compact which means you can take it out and about with you if your laptop doesn’t have a built-in webcam (though all the best laptops (opens in new tab) do these days). The noise reduction also works great, keeping ambient noises down to a minimum.Īside from a couple of small issues, the C615 has an excellent design. We were able to record crisp and clean audio that sometimes sounded better than more expensive webcams which offer dual-mic systems. The Logitech HD C615’s in-built microphone is surprisingly good for a webcam in this price range. Of course a webcam is more than just its camera lens, there’s also the microphone to consider.
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![]() I’m typing to you from a 13.5-inch Surface Laptop 4 with 16GB of RAM and an AMD Ryzen 5 processor, which costs $1899. ![]() Of the 13.5-inch versions of the Surface Laptop 4, the Alcantara model is the one that comes with an AMD Ryzen processor rather than an Intel Core processor, you see, and the Ryzen model is both faster and cheaper than the Intel model. The Alcantara keyboard has an inviting texture, but an unappealing flex.įrustratingly, though, the model with the Alcantara keyboard is the one you would want, if it wasn’t for the flex and sag. ![]() So I thought if I cover it up, and type under a piece of paper the way they used to do in typing school, I might be able to get through this review without ever mentioning the keyboard problem.Īnd I thought it would be OK not to mention the keyboard problem, due to the fact that it will only affect the subset of Surface Laptop 4 owners who a) can’t touch type and b) buy the model with the flexible Alcantara keyboard rather than the model with the rock-solid, metal keyboard. It’s very distracting.īut, oddly enough, I can’t actually feel the keyboard sagging as I type. I can’t stand to see the way it sags every time I hit a key towards the middle of the keyboard. 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![]() customer supportīoth customer service and customer support are focused on the customer, but they approach providing help from different perspectives. A detailed breakdown of customer service vs. Learn what modern customer support is and discover 8 essential tips for delivering great support. They have a seat at the table where decisions involving the product are made.Ĭompared to customer service teams, support teams are generally more involved with the end-to-end customer experience. Customer support also includes writing knowledge base documentation, providing product feedback, and conducting usability studies.Ĭustomer support teams are often closely integrated with product teams. 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